Operations specialist

At Scooperz we're looking for an Operations specialist to join our HQ team! Join us now!

About the job

As Operations specialist at Scooperz, you are responsible for the quality and continuity of all activities of the support desk for the various branches, which are located across several locations. This means that in addition to managing the planning, traffic and reporting processes, you will also ensure that the current processes are guided to a higher level and that the department as a whole rises to a higher level, with unambiguous and transparent processes and guidelines.

Naturally, you draw up forecasts, capacity plans and reports for each project and provide overall insight, you advise on availability arrangements and supervise the roll-out of the entire planning and reporting process for new projects.

Your day-to-day

• You take corrective measures so that KPIs are achieved at daily and weekly level.

• Recording incidents and identifying deviations.

• Continuous monitoring of Intraday for the realization of colleagues' schedules and productivity (handling time).

• Addressing colleagues if they do not work according to roster and/or are insufficiently productive and deviations are visible on KPI's.

• Reporting productivity and work stock.

• Processing exchange requests and ad hoc adjustments in the schedule.

About you

You are highly ambitious and motivated, and able to balance many tasks in a fast-paced environment. In addition, you've got a background in traffic management.

• A minimum of 2 years experience in a support role.

• Experience at a contact centre is a pre.

• Excited about social media and influencer marketing. 

• Excellent written and verbal communication in Dutch.

• Excitement to contribute to the (international) growth of Scooperz.

• Affinity with Excel and numbers.

Company Description

Scooperz is a fast growing social media and influencer agency that is leading the way in campaigns & communities for global brands and talents. We’ve been spearheading the social revolution since 2011 and have ensured that creative excellence and genuine connections are at the heart of everything we do. We believe in using the power of social media to change the global ad business as we know it.

We have 4 core sectors of the business: Influencer marketing, Talent management, Social media marketing, Social media content production.

Our clients include the biggest global brands including Gymshark, L'Oréal Groupe,  De'Longhi Group, air up, Maxi-Cosi, and Miele. Working with vastly different brands and their audiences keeps us smart, challenged and ahead of the competition.

Our values

We are driven by growth and our culture is build around five values:

💪 Bold

🚀 The sky is not the limit

💎 Real

🎙️ Authority

❤ Connection

We are 50+ professionals working from our offices in Breda and Amsterdam and soon to open offices outside of the Benelux. We are servicing the most influential creators and brands around the globe. You wouldn’t want to miss out on this opportunity to be part of one of the most innovative and exciting agencies in the social and influencer space. Apply today and let's make magic together!

Benefits

• A competitive salary

• Flexible working hours

• Working 32 to 40 hours a week

• 23 days of paid annual leave, plus your birthday off

• A MacBook laptop and iPhone to work from

• A fantastic office that looks straight out of an aesthetic instagram post

• Support for your career development

Apply for the job

Do you want to join our team as our new Operations specialist? Then we'd love to hear about you!